We have all seen or heard people that really press our buttons. People who without fail, push us to the limits of our patience, and are just straight up bitches.
Most of the bitches we encounter are close to us, which makes them hard to deal with. Those we encounter every day are the worst because, you have to keep your composure. Bitches come in the form of fake friends, coworkers, siblings and general public. If I haven’t named just about anyone than let me be clear, anyone can be a bitch, but the goal isn’t to identify them, its how to deal with the bitches that you have to deal with….
Step one… Listen… Objectively
The chance of the bitch at hand making logical sense is rare. Listen, take note and if you know this person, maybe you know why they are getting aggressive but maybe you don’t, just let them talk. A real bitch wants to be heard and commiserated. If you can’t stand the sound of their voice on the phone. You can put it down, chances are when you pick it up all you need to say is… “Uh huh”, “ok” or “right”. This bantering can go on for hours… The key is to wait for the right timing.
ALL bitches want to hear themselves talk.
You must listen to whatever it is this bitch wants to see happen, whether it’s a customer service issue or one that directly relates to you, listen until you get the point.
Once you understand the needs of the bitch. Wait to make your move.
Step two… Repeat back to them, the point.
The most important part of repeating the point is to do so in a neutral way so they don’t think you are being smart. Note that they will be dramatic. They will effectively have a bitch tantrum because their goal is simply to get their way. They have no logic in their process but you do!
Once you have effectively told them you heard them, they will carry on. You must let them do this without getting even the slightest bit upset. You must show them zero consideration this is in another step.
Step three…Do not give into the Bologna. There will be a lot.
You must listen intently as though you actually care and if you do, then stop reading because you can only be sucked in now… If you are still using the “uh huh” “ok” “right” approach then you are on the right track.
Repeat the point again and then get to yours… Making sure to explain that you understand their frustration. If you can help them out, do it. If you can’t, then bluntly say “(bitches name) I understand (whatever the point is) but it can not be solved by me personally, you can either (give them choice a) or you can (give them choice b which is an exit from the conversation). ”
The bitch in question will have been check mated by you now.
Step Four… Drop the mic and walk away.
You will have to tell them that you can’t do anything about their problem at least a second time. However by the third strike, you have to be on your way out of the situation.
You either have to say firmly what the situation requires or, say “sorry about that there’s nothing more I can do”. Bye Felicia.
If you don’t exit and quickly this issue will escalate and you do not want to deal with that so disengage after making your final point, and see your way out of there if they won’t budge.
I have worked with the public long enough to know when you start the carousel of “woah is me”, you must stop. If you don’t take care to disengage when you are first establishing the person you are dealing with is a bitch… Well….You may have already gone too far.
I assure you this method works. You just need to be careful about how you present yourself.
Make sure you practice your poker face and your concerned face and when you can no longer tolerate the bologna, just pause. You must keep your cool that is the only way you can outsmart a bitch. The bitch will always fill the akward silence so you can think clearly to outsmart them! And you will!